1 min
New to BukNau?
Already have an account?
PayingBank transfer, your reference, how long you have
Do I pay BukNau or the operator?
The operator, directly, by bank transfer to the details on your booking page. BukNau never holds your money and never asks you to pay BukNau.
How long do I have to pay?
Tap “I've paid” within 30 minutes of booking and your dates stay held while the operator checks the money arrived — they have 2 days, or less if your trip starts sooner. The exact deadline is on your booking page. If you take longer, you can still pay, but the dates are not held until you tap the button.
Where is my payment reference?
On your booking page in My Trips, a few minutes after you book — there is a short hold of 30 minutes first. Put the reference in the description of your bank transfer so the operator can match it.
Can I pay by card, PayPal or mobile money?
Not yet. Bank transfer is the only payment method, because it is the way money already moves for local operators. You can transfer from a bank app, internet banking or a branch.
My bookingReserved, Confirmed, and where to find it
I've paid but my booking still says Reserved. What now?
Tap “I've paid” on your booking page if you have not already. The operator then checks their account and confirms. Transfers between banks can take a working day; if it has been longer, message the operator from the booking page, and tell us if you get no reply.
Does the operator have to accept my booking?
No. If a listing is bookable, your booking is real the moment you make it and your dates are held. The only thing that moves it from Reserved to Confirmed is your payment being recorded.
Where is my invoice or receipt?
On the booking page in My Trips. The invoice is there once the booking is confirmed and can be downloaded as a PDF; it also arrives by email with your confirmation.
I booked before I had an account. Where is that booking?
Sign in with the same email you used to book and it appears in My Trips.
Cancel or changeRefunds, new dates, not turning up
Can I cancel for free?
Each operator sets a cancellation policy for each kind of thing they sell: how long you get a full refund, and how much comes back after that. You see it with exact dates before you pay, and it is printed on your quote and invoice. Nothing comes back on the day of the trip or for a no-show. If the operator cancels, you are refunded in full whenever it happens.
How does a refund reach me?
The operator transfers it to your bank account, the same way you paid. Your booking page shows the refund as owed, then sent, then received once you confirm it arrived. If it has not arrived, tell us and we will follow it up.
Can I change my dates?
Yes, from your booking page, while free changes apply: pick the new dates and you see any difference in price before you confirm. After that, new dates are up to the operator — message them from the booking page.
What happens if I don't turn up?
The operator keeps the payment for the service. A security deposit on a hire car is still returned to you, because it was never part of the price.
Something’s wrongNo reply, strange bank details, can’t sign in
Someone emailed me different bank details. Should I use them?
No. Only ever pay to the bank details shown on your BukNau booking page. Operators cannot change the details on a booking by email or chat. If you receive different details, do not pay, and tell us straight away.
How do I get the operator's phone number?
It appears on your booking page once the booking is confirmed. Before that, message them on BukNau from the listing or the booking — the conversation stays with your trip.
I forgot my password.
Use “Forgot password?” on the sign-in page and follow the link in the email. If you signed up with Google, just sign in with Google again.
Only pay the bank details on your booking
BukNau never asks you to pay BukNau, and a business cannot change its details by email or chat. If someone sends you different details, don’t pay. Tell us.
Report strange bank detailsWatch how it works
Guides
Booking
Paying
Changes and cancelling
Talk to a person
We read every message. Ask about a booking, tell us something isn’t working, or share an idea. We reply by email, phone or WhatsApp, usually within a working day.
Or email support@buknau.com
Quotes for approvalA price your manager can sign off
Can I get a quote to send to my manager before booking?
Yes. From your cart, create a Quote. It is priced exactly as checkout prices it, holds nothing, and comes as a link and a PDF. It is valid for 14 days; when approved, one tap rebuilds the cart and books it.
What is the difference between a quote and an invoice?
An invoice is created for every booking and is what you pay. A quote is for work accounts only — a priced snapshot of a cart before anyone commits, with nothing held and no bank details on it.
Company paysPurchase orders and monthly invoices
Can my company pay on a purchase order?
Where the operator has agreed monthly billing with your organisation, yes. Make a quote, raise the PO against its number, then book and enter the PO at Reserve. Everything is then gathered into one monthly invoice per operator.
Where is my invoice or receipt?
On the booking page in My Trips. The invoice is there once the booking is confirmed and can be downloaded as a PDF; it also arrives by email with your confirmation.
Booking for colleaguesTravelling on someone else’s booking
Can I book for a colleague?
Admins and bookers can book on behalf of anyone in the organisation. The traveller sees the trip in their own My Trips.
I booked before I had an account. Where is that booking?
Sign in with the same email you used to book and it appears in My Trips.
Something’s wrongNo reply, strange bank details, can’t sign in
Someone emailed me different bank details. Should I use them?
No. Only ever pay to the bank details shown on your BukNau booking page. Operators cannot change the details on a booking by email or chat. If you receive different details, do not pay, and tell us straight away.
I've paid but my booking still says Reserved. What now?
Tap “I've paid” on your booking page if you have not already. The operator then checks their account and confirms. Transfers between banks can take a working day; if it has been longer, message the operator from the booking page, and tell us if you get no reply.
I forgot my password.
Use “Forgot password?” on the sign-in page and follow the link in the email. If you signed up with Google, just sign in with Google again.
Only pay the bank details on your booking
BukNau never asks you to pay BukNau, and a business cannot change its details by email or chat. If someone sends you different details, don’t pay. Tell us.
Report strange bank detailsWatch how it works
1 min
Guides
Your organisation
Talk to a person
We read every message. Ask about a booking, tell us something isn’t working, or share an idea. We reply by email, phone or WhatsApp, usually within a working day.
Or email support@buknau.com