When you book on BukNau you pay the operator directly, by bank transfer, into the business's own account. BukNau never holds your money and never asks you to pay BukNau.
Only ever pay the bank details shown on your booking page in My Trips. An operator cannot change them by email, text or chat.
- Someone sends you different bank details? Do not pay. Tell us straight away, and message the operator from your booking page.
- Always put your booking reference in the transfer description, so the operator can match your payment.
- After you transfer, tap “I've made the transfer” on your booking page. The booking says Confirmed once the operator sees the money arrive.
- Keep your bank's receipt until the booking says Confirmed.
If an operator cancels, or you cancel within the free window, the refund comes back to you by bank transfer and your booking page shows it as owed, sent and then received.
