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Signing in and your account

Google or email and password; resetting a password; what happens to bookings you made before signing up.

Sign in with Google, or with your email address and a password. There is one sign-in for everything — travellers, work accounts and operators all use the same door and land in the right place.

  • Forgot your password? Use “Forgot password?” on the sign-in page and follow the email.
  • Booked before you had an account? Sign in with the same email you used to book and the booking appears in My Trips.
  • Your details live under Account: Personal info (name, phone, date of birth), Emergency contact, and ID documents (passport or licence, where a service needs them). They are only shared with the operator you book with.
  • You can delete your account under Account, in Privacy & data. It is blocked while you have a booking still to come, so the operator always has someone to contact — let the trip finish or cancel it first.

Quick answers

I forgot my password.

Use “Forgot password?” on the sign-in page and follow the link in the email. If you signed up with Google, just sign in with Google again.

I booked before I had an account. Where is that booking?

Sign in with the same email you used to book and it appears in My Trips.

How do I close my account?

From the Account page, under “Delete account”. It is blocked while you have a booking still to come — let the trip finish or cancel it first. Operators keep an anonymised record of past bookings for their accounts.

Talk to a person

We read every message. Ask about a booking, tell us something isn’t working, or share an idea. We reply by email, phone or WhatsApp, usually within a working day.

Or email support@buknau.com