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Signing in and your account

Google or email and password; resetting a password; what happens to bookings you made before signing up.

Sign in with Google, or with your email address and a password. There is one sign-in for everything — travellers, work accounts and operators all use the same door and land in the right place.

  • Forgot your password? Use “Forgot password?” on the sign-in page and follow the email.
  • Booked before you had an account? Sign in with the same email you used to book and the booking appears in My Trips.
  • Your details — name, phone, passport or licence where a service needs them — live under Account and are only shared with the operator you book with.
  • You can delete your account from the Account page. It is blocked while you have a booking still to come, so the operator always has someone to contact — let the trip finish or cancel it first.

Quick answers

I forgot my password.

Use “Forgot password?” on the sign-in page and follow the link in the email. If you signed up with Google, just sign in with Google again.

I booked before I had an account. Where is that booking?

Sign in with the same email you used to book and it appears in My Trips.

How do I close my account?

From the Account page, under “Delete account”. It is blocked while you have a booking still to come — let the trip finish or cancel it first. Operators keep an anonymised record of past bookings for their accounts.

For everyone. Last checked against the product on 2026-09-19.

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