Timings: every deadline on BukNau, and why it exists
From Reserve to Confirmed
You tap Reserve
Dates held. Bank details and your payment reference appear.
- 30 minutesYour moveto pay
“I've paid”
Dates stay held while the operator checks.
- 2 daysOperator's moveto confirm
Confirmed
Receipt sent. Operator contact details unlock.
Why only 30 minutes? It stops an abandoned checkout blocking dates. Once you have paid, the operator's clock takes over.
If a clock runs out
Paid after 30 minutes
Still bookedYou can still pay, but the dates are not held until you tap “I've paid”.
Not confirmed in 2 days
Still bookedExtended once, then the operator decides. A paid booking is never cancelled automatically.
Never paid
Nothing owedCancelled after the invoice deadline plus 1 day of grace.
Around your trip
Set by the operator
Full refund ends
Shown with exact dates before you pay, in the operator's local time.
The day before
Reminder
Operator contact and arrival details.
Check-in day
Booking becomes Active
Check-out day
Completed
Review invite sent.
2 days after
No-show window closes
Missed without cancelling? The payment is kept.
Counts from midnight on check-in day, not your arrival time.
Travellers
- Full refund Your move
- Set by each operator
Starts: Shown with exact dates before you pay, in the operator's local time.
When it runs out: Then you get back what the operator's policy says, and nothing on the day or for a no-show. If they cancel, you always get it all back.
- Payment query Operator's move
- 3 days
Starts: When an operator can't find your payment.
When it runs out: Unresolved, it closes in your favour.
- Refund sent Operator's move
- 7 days
Starts: When a refund is due to you.
When it runs out: The operator can't take new bookings until it's sent.
- Refund received Your move
- 7 days
Starts: When the operator marks it sent.
When it runs out: Treated as received. Tell us before then if it hasn't arrived.
- Deposit deductions Operator's move
- 2 days
Starts: After a car hire ends.
When it runs out: The rest of your deposit comes back. Never more than the deposit is kept.
- Event waitlist offer Your move
- 1 day
Starts: When a place frees up and you're next.
When it runs out: It goes to the next person.
Work accounts
- Quote Your organisation's move
- 14 days
Starts: When you make it.
When it runs out: It closes. Quotes hold nothing and re-price when booked.
- Corrected purchase order Your organisation's move
- 2 days
Starts: When the operator sends a PO back as wrong. Reminder 12 hours before.
When it runs out: Never cancelled. The operator decides.
- Monthly invoice Your organisation's move
- 7 days
Starts: From the invoice date.
When it runs out: The invoice shows as overdue.
Operators
- Confirm a transfer Operator's move
- 2 days
Starts: When the traveller says they've paid.
When it runs out: Extended once, then it waits for your decision.
- Payment query Operator's move
- 3 days
Starts: When you raise one.
When it runs out: Unresolved, it closes in the traveller's favour.
- Send a refund Operator's move
- 7 days
Starts: When it falls due. Reminders at 3 days and 6 days.
When it runs out: New bookings pause until it's sent.
- Deposit deductions Operator's move
- 2 days
Starts: When the hire ends.
When it runs out: The deposit goes back in full.
- Mark a no-show Operator's move
- 2 days after
Starts: Opens on the first day.
When it runs out: Closes. You keep the payment; any deposit goes back.
Automatic steps run once a day, so payment deadlines get 1 day of grace.
Talk to a person
Talk to a personWe read every message. Ask about a booking, tell us something isn’t working, or share an idea. We reply by email, phone or WhatsApp, usually within a working day.
Or email support@buknau.com