Each operator sets a cancellation policy for each kind of thing they sell: how long you get a full refund, and how much comes back after that. You see it with exact dates before you pay, and it is printed on your quote and invoice. Nothing comes back on the day of the trip or for a no-show. Your booking keeps the policy it was made under, even if the operator changes it later.
If the operator cancels — a flooded room, a vehicle off the road — you are refunded in full however late it happens. The window only applies when you are the one cancelling.
Refunds are paid by the operator straight to your bank account, the same way you paid, and must be sent within 7 days. On a work trip it goes to your organisation instead, because they paid, and their billing contact is kept up to date rather than you. Otherwise your booking page shows the refund's progress: owed, sent by the operator, and received once you confirm it has arrived. If an operator misses the deadline, BukNau stops them taking new bookings until they send it, and emails you to say we are chasing it.
An unpaid booking can be cancelled from your booking page at any time before you pay. A security deposit on a hire car is separate from the price and is returned after the hire.
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