BukNau never holds a traveller's money, so when a refund is owed, you send it. A refund is owed when a traveller cancels within your policy, when you cancel, or when new dates cost less.
- 1Open Billing. The refund shows who is owed, how much, and the date to send it by.
- 2Transfer the amount to the traveller's bank account, with the refund reference in the description.
- 3Mark the refund as sent. The traveller confirms when it arrives.
Send it within 7 days. You get a reminder before the deadline. If it passes, your listings stop taking NEW bookings until the refund is marked sent. Bookings you already have are not affected.
