BukNau never holds a traveller's money, so when a refund is owed, you send it. A refund is owed when a traveller cancels within your policy, when you cancel, or when new dates cost less.
- 1Open Billing. The refund shows who is owed, how much, and the date to send it by.
- 2Transfer the amount to the traveller's bank account, with the refund reference in the description.
- 3Mark the refund as sent. The traveller confirms when it arrives.
A work trip is different. The traveller's company paid, so the money goes back to the company, not to the person who travelled. Billing names the company and its billing contact. Ask them which account to send it to, then mark it sent as usual.
Send it within 7 days. You get a reminder before the deadline. If it passes, your listings stop taking NEW bookings until the refund is marked sent. Bookings you already have are not affected.
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