In your bank app
On BukNau
Reference
FT26100412345
=FT26100412345
Amount
K1,056
=K1,056
Both match: the money is real. Tap Confirm.
Not there yet, or different? Don't confirm. Raise a query on the booking and they are asked for their receipt.
Step 1 of 5.
Open BukNau. On the first screen, tap “Verify transfer”
A traveller has told you they paid. Their dates stay held while you check.
Step 2 of 5.
Find the transfer in your bank by its reference
The reference tells you which booking the money is for.
Step 3 of 5.
Tap “Confirm”
Only you can confirm. The booking is not confirmed until you do.
Step 4 of 5.
Check the amount, then tap the green button at the bottom
Enter what actually arrived. A short payment is recorded but does not confirm the booking.
Step 5 of 5.
The money shows under “Received”
The traveller gets their confirmation email straight away.
Good to know
- You have 2 days to confirm. A booking the traveller says they paid for is never cancelled on its own.
- Can't find the money? Raise a query on the booking instead of cancelling. The traveller is asked for their receipt.
- You never write an invoice. BukNau makes it, and the receipt, from the booking.
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