When a traveller books, their dates are held and they see your bank details with a payment reference. They transfer the money and tell you they have. Your job is to check your bank account and record the payment — that is what confirms the booking and sends the traveller their confirmation.
- 1Open Bookings. Anything waiting for money is under Reserved; anyone who says they have paid is flagged for you to verify.
- 2Find the transfer in your bank account by the payment reference.
- 3Record the payment on the booking. Enter the amount that actually arrived.
- 4The booking confirms only when the recorded amount covers the invoice. A short payment is recorded but does not confirm — the booking shows what is still owed.
The traveller's hold is 2 days by default. You can change your own window in settings. If the hold runs out with no payment recorded, the booking is released and the dates are free again. If you cannot find a payment a traveller says they made, raise a query on the booking rather than cancelling it — they are asked for their receipt.
Invoices are generated by BukNau from the booking. You never write one. A confirmed booking's invoice, and the receipt once it is paid, are on the booking page for both you and the traveller.